1. Policy Overview
At IPTVX, we strive to provide dependable streaming services and accurate technical guidance. Because digital subscription credentials are provisioned and activated immediately upon purchase, this Refund Policy outlines the specific conditions under which refunds may be issued.
2. Refund Eligibility Criteria
Refund requests are evaluated under the following verified conditions:
- Verified Server Inability: If our service servers experience verifiable extended technical failure on our infrastructure that prevents you from accessing the service.
- Unresolvable Hardware Incompatibility: If our support team cannot successfully configure your stream on a verified supported device within the trial/initial window despite full troubleshooting cooperation.
3. Time Limits
To qualify for a refund consideration, you must submit a ticket to our technical support team within 72 hours of your initial order confirmation. Requests submitted past this 72-hour window are ineligible for refund, as substantial digital bandwidth and provisioning costs have been allocated.
4. Non-Refundable Situations (Exceptions)
Refunds will not be approved under any of the following circumstances:
- Inadequate broadband bandwidth, high latency, or local Wi-Fi congestion on the customer's internet connection.
- Attempting to use hardware or applications that are explicitly not supported by our platform.
- Breach of our Acceptable Use Policy, including account sharing or attempting to exceed simultaneous stream limits.
- Customer change of mind or disuse after successful activation.
- Suspension or termination resulting from fraudulent activity or abuse.
5. Refund Processing & Timelines
Approved refunds are processed back to the original payment method utilized during checkout. Please note that banking institutions typically take 5 to 10 business days to credit funds back to your account statement once released by our billing department.
6. Cancellation Procedure
Because our plans are prepaid for fixed durations (3, 6, or 12 months) without automatic hidden renewals, cancellation simply means that access concludes at the end of the paid term. You may contact support at any time to request immediate account deactivation.
7. How to Submit a Refund Request
To request a refund review, email tvplusone24@gmail.com with:
- Your order ID and purchase date
- Your device model and operating system version
- A description of the technical issue encountered and troubleshooting steps attempted