Refund Policy

1. Device Compatibility & Pre-Purchase Testing

Because digital subscriptions are activated and provisioned immediately upon confirmation, we strongly encourage all users to test their devices and network bandwidth using short-duration plans (such as our 1-Month option) before committing to longer terms.

2. Refund Eligibility Guidelines

Refund requests are evaluated on a case-by-case basis under the following conditions:

• Incurred duplicate billing errors or overpayments.
• A verifiable, persistent server-side technical failure preventing service delivery that our support team is unable to resolve within 72 hours of notification.

3. Non-Refundable Situations

Refunds are not granted in situations where:

• The subscriber local internet connection, ISP throttling, or Wi-Fi interference causes buffering.
• The subscriber changes their mind after receiving and activating valid service credentials.
• The subscriber fails to follow device setup instructions or refuses technical support assistance.
• Account suspension due to violation of our Acceptable Use Policy (such as credential re-selling or unauthorized multi-device streaming).

4. How to Request Assistance

If you experience technical issues, contact our support team on WhatsApp at +44 7934 683184 or via email at support@iptvx.website with your order reference and device details.